FAQ Intro

I'm registered - How do I access the virtual conference platform?
  • You have been sent an e-mail from “events@cdisc.org” with a link to log-in and access the virtual platform. For your browser, Chrome and Microsoft Edge are strongly recommended.
  • After clicking the link, you will be sent to a page that asks you to “Claim Your Account.” Please fill out this page, setting up your password so that you can easily log in from anywhere.
  • You will now see the home page of the CDISC Virtual Conference Platform. From here:
    • Please complete your profile. Make sure to add a photo!
    • Check out the Conference Schedule and plan your agenda
    • Having trouble? Get in touch with our tech support
  • Pathable Attendee Overview Video: https://vimeo.com/453752708 (3 min)
How do I build my personal conference agenda?
  • From the top navigation, hover over “Schedule” and select “Agenda.” You will see the full agenda for the event. Each session is shown on a card.
  • To select the sessions you would like to join, click the “+” button in the upper, right-hand corner of session card. This will add it to your personal agenda.
  • To schedule private meetings with other attendees, hover over “Schedule” and select “Schedule meeting.” On the next screen that appears, you can select the participant(s) that you would like to have join, and a time that works best for all participants’ schedules. Once scheduled, these meetings will then appear in your personal agenda.
  • To view your personal agenda, click the “View My Agenda” button on the top left corner.
How do I access live and on-demand sessions?
  • During the conference days, you will access the live presentations through the Agenda or My Agenda pages. To view ongoing presentations, simply click the session card that you would like to enter. If the presentation has yet to begin, there will be a countdown on the right side of the screen. When the session begins, a video screen will automatically appear.
  • You will be able to view the live content directly through the platform, as either the default screen, or in the “Theater Mode,” which will expand the video.
  • You will notice four tabs on the right side of the session screen: Chat, Polls, People and Files.
    • Before, during and after the session, we welcome attendees to chat with each other in the sessions. Questions for speakers should not be located in the chat tab.
    • Questions should be placed in the “Polls” tab, under “Post Your Question for the Q&A.”
    • You can see who has joined the session under the “People” tab, and any accompanying materials from the speakers can be found under the “Files” tab.
  • Need to write down some important points? Click on the “Notes” button to jot down your ideas. You can easily export your notes from your Agenda, under the “Export” dropdown.
  • Once the session concludes, the recorded version of the live session will be available on-demand on this same page.
I'm having trouble accessing and/or using the conference platform. What do I do?

If you are having issues accessing or using the platform during the conference days, please try the following:

  • Refresh the page
  • Ensure that you are using Google Chrome or Microsoft Edge as your browser
  • Audio issues? Make sure that your audio is turned on and that the volume is turned up
  • Ensure that you have good Internet access. Turn off any unnecessary applications or other devices that might be using bandwidth
  • Ensure that your ad-blocking software in your browser is turned off
  • Disable all plug-ins
  • Ensure that any VPN you may have is disabled
  • Try an incognito window in your web browser
  • If you are using a company device, please try using a personal device
  • Contact our help desk! From the navigation, hover over “Account,” and select “Get Support.”